End-to-end design and deployment of Agentforce autonomous AI agents — from defining Topics and Actions to configuring the Atlas Reasoning Engine, building Prompt Builder templates, and grounding agents in your Data Cloud. We architect multi-agent orchestration for complex workflows across sales, service, and back-office operations, with full compliance guardrails via the Einstein Trust Layer.

Agentforce | Atlas Reasoning Engine | Multi-Agent Orchestration | Prompt Builder

Implementation of Einstein AI features across Sales Cloud and Service Cloud — including Einstein Lead Scoring, Opportunity Insights, Next Best Action, Forecasting, and Einstein Copilot Studio. We also deploy CRM Analytics (formerly Einstein Analytics / Tableau CRM) to surface embedded dashboards, AI-driven predictions, and real-time business intelligence directly inside your Salesforce org.

Einstein GPT | Einstein Copilot Studio | CRM Analytics | Tableau CRM | Next Best Action | Lead Scoring

Data Cloud is the fastest-growing Salesforce product and the data backbone that makes Agentforce and Einstein AI work. We implement Data Cloud from scratch — ingesting data from CRMs, ERPs, data warehouses, and legacy systems into a unified customer profile, setting up identity resolution, data graphs, and calculated insights that feed AI predictions and agent grounding in real time.

Data Cloud | Identity Resolution | Data Graphs | Informatica MDM | Real-Time Ingestion

Greenfield Salesforce buildouts tailored to your agency or enterprise workflows — data model design, object configuration, permission sets, validation rules, and flows. We cover Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Field Service, and Industry Clouds, ensuring every implementation is production-ready and aligned to compliance requirements from day one.

Sales Cloud | Service Cloud | Revenue Cloud | Experience Cloud | Field Service | Industry Clouds

Structured migration of on-premises and legacy CRM platforms to Salesforce — including full data mapping, deduplication, historical record migration, and zero-downtime production cutovers. We preserve audit trails and chain-of-custody records critical for federal compliance and reporting, and validate every migration against your business rules before go-live.

Data Migration | ETL | Data Cloud | Zero-Downtime Cutover | Audit Trail Preservation

Connecting Salesforce to ERP, HRIS, data warehouses, and government systems via MuleSoft Anypoint Platform — including API design, governance, and real-time event streaming with Platform Events and Change Data Capture. Our MuleSoft-certified architects design integration patterns that eliminate data silos and create a single source of truth across your enterprise.

MuleSoft Anypoint | Platform Events | Change Data Capture | API Governance | REST/SOAP

Custom Apex classes, triggers, Lightning Web Components, and Visualforce pages — built to spec, covered by unit tests, and reviewed for governor limit compliance. We also build Slack AI integrations that position Slack as the command center for Agentforce, enabling humans and agents to collaborate in shared channels alongside your existing workflows.

Apex | Lightning Web Components | Slack AI | Visualforce | Governor Limit Optimization

Embedding Salesforce development into your DevSecOps workflow using Salesforce DX, SFDX CLI, GitHub Actions, and Azure DevOps — automating deployments, enforcing code quality gates with static analysis, and running regression tests on every pull request. We align Salesforce release cadence with your agency’s three-tier deployment model and federal change management processes.

Salesforce DX| GitHub Actions | Azure DevOps | SFDX | Static Analysis

Structured assessment of existing Salesforce orgs — identifying unused customizations, security vulnerabilities, performance bottlenecks, and technical debt. We deliver a prioritized remediation roadmap and architecture recommendation that aligns your org to current Salesforce best practices and positions it for Agentforce adoption without requiring a rearchitecture from scratch.

Org Assessment | Security Review | Performance Tuning | Agentforce Readiness

Ongoing Salesforce administration, release management, and enhancement delivery post-go-live — keeping your org current across Salesforce’s three annual releases, managing user requests, and continuously improving automation, Einstein AI features, and reporting as your mission evolves.

Salesforce Admin | Release Management | User Training | Roadmap Planning