TalTeam provides IT Customer Support and Incident Management to several Federal agencies and Commercial customers.
We offer support to include Incident Discovery, Triaging, Documentation, Management, and Resolution. Our approach utilizes industry best practices based on the ITIL ITSM model, and our own proven processes, tools, checklists, and quality measures. We have experience with both custom developed applications as well as third-party applications that are configured out-of-the-box to meet business requirements. Our goal is to provide innovative support that is consistent, customer focused, and efficient.