TalTeam’s Salesforce solutions support our client’s business processes for faster more reliable service.
TalTeam implemented Salesforce applications, including Sales, Service, and Marketing Cloud across North and South America. Our multilingual self-service portals and case management systems integrated with various payment systems, IVR, chatbots, and Qualtrics surveys. This automation reduced in-person consultations by 60%, cut call center hours by 20%, and minimized customer churn by enabling immediate survey distribution after case closure. Overall, we saved over 6000 hours per month, achieved significant cost savings, and improved service resolution times, resulting in a 93% client satisfaction score.